FAQs

  • Yes! All Wisconsin residents 18+ who haven’t visited us before are encouraged to utilize our free day trial. Just bring a valid state / school ID. To schedule a tour, reach us at 414.312.7582 or Questions@EastBankAthletic.com

  • We have 2 nearby parking garages that grant free 3-hour parking to all gym goers, with QR Code Validation in our lobby.

    • Our memberships provide the same amenities; the difference is simply the length of commitment. Our 12-Month Signature Membership ($34.99 monthly) is great for those committed to their wellness goals, knowing they’ll use the gym for the next year. This rolls over to month-to-month at the end of 12 months, giving you more flexibility while keeping your cheaper rate.

    •  If you prefer having more flexibility, enroll with our Signature Month-to-Month plan ($44.99). This can be cancelled anytime with 30 day-notice & no open balance.

    • Both memberships have an annual fee of $49 billed on your day of sign-up.

  • We do! For every friend you refer to East Bank Athletic, you and the friend receive a free month! Email CustomerCare@EastBankAthletic.com for more details.

  • To add services such as VIP Lockers, Buddy Pass, Towels, or Tanning, email us at CustomerCare@EastBankAthletic.com

  • Soon! Stay tuned.  

  • Our team of certified personal trainers all have different specialties and availabilities. Learn more about them and fill out a PT request form here.

  • We recommend arriving at your first group exercise class 15 minutes early so the instructor can help acclimate you. No pre-registry is required.

    • All East Bank members have access to a complimentary remote session with a registered dietician to receive personalized dietary advice.

    • Email us at CustomerCare@EastBankAthletic.com to learn more!

    • Continuing sessions are FREE with most private healthcare providers

  • We pride ourselves on using the cleanest ingredients available. Sourced from trusted farmers and rigorously tested for purity, all ingredients are gluten free, GMO free, artificial flavor free. Vegan options are available upon request.

    • All members can freeze their account for 1-3 months annually. This will suspend all monthly payments, excluding the annual fee. A $15 freeze fee will be applied upon processing.

    • To submit your freeze request, please email CustomerCare@EastBankAthletic.com the following information:

    o   Full name

    o   Phone Number / Email

    o   Date of Birth

    o   When you would like your freeze to start and end.

    • Please ensure you receive a confirmation email within 3 business days.

  • o   Full name

    o   Phone Number / Email

    o   Date of Birth

    o   Reason for Cancellation

     

    • Please ensure you receive a confirmation email within 3 business days with final confirmation of your last billing details.

     

    • Please note that all cancellations must meet the following criteria:

    o   Has a month-to-month membership, or is out of term of their 12-month membership.

    o   Does not have an open account balance.

     

    • If you are currently in term of a 12-month contract, one of the following items is required to cancel:

    o   Proof of relocation 30 miles away from the gym: utility bill, mail, job offer letter, new ID (early termination fee of $50)

    o   Proof of medical injury restricting your ability to use the gym (early termination fee waived)

    o   Proof of military deployment (early termination fee waived)

Still Have Questions?

If your question wasn’t answered above, don’t hesitate to reach out. We’re here to assist with any additional inquiries you may have.